1. Do you have marionettes in stock and ready to ship? 2. How much does it cost to ship a marionette? 4. How long will it take for my order to arrive? 5. Will I get my order in time for Christmas? 6. How tall are your marionettes? 7. How much does a marionette weigh? 8. What are your marionettes made of? 9. Are your marionettes one of a kind? 10. How long will it take to make my marionette? 11. What should I do if my marionette is damaged in shipping? Do you
have marionettes in stock and ready to ship? We make our marionettes to order and seldom have any in stock, but it does happen from time to time. If this is the case when you place your order, we will send you an email to let you know. We do not charge for shipping until your order is ready, at which time we will send you an email invoice for actual shipping charges. Costs naturally vary depending on marionette and destination. The charge for shipping is $30-$60 for small marionettes and $50-$90 for large marionettes plus $8.00 for insurance. Yes, all orders are insured. The cost for this insurance is $8.00 per marionette.
It depends on your distance from Venice, Italy:
The
Christmas season is a busy time for us, so we
advise you to place your order by 1 November and
we will ship your order no later than 1
December. If you find yourself up against a
deadline, just send us an email and ask and we'll
do what we can to help out. How tall
are your marionettes? The
height varies depending on the hat and or
headdress of the particular marionette, but the
average height is about 20" (50cm) for our
small marionettes and about 28" (72cm) for
our large marionettes. How much
does a marionette weigh? Small
marionettes weigh between 2-3 lbs and large
marionettes weigh between 2.5-4 lbs.
Packing and shipping material nearly doubles the
weight. What are
your marionettes made of? The
bodies are made of wood; the head, hands and feet
are made of a wood pulp mixture. Are your
marionettes one of a kind? Yes.
Like family members, there will be striking
resemblances but no identical twins.
Because we make them one at a time, the painting
of the feet, head, and hands will vary as will
the material used in making the costumes.
You can be sure of having a marionette that is
uniquely yours. How long
will it take to make my marionette? A good
estimate is 3-4 weeks. We ask that you keep
in mind, however, that you are ordering from a
Venetian artisan and not a production shop or
factory. We will provide a more accurate
estimate in your order confirmation email. What
should I do if my marionette is damaged in
shipping? Email us immediately at roberto@marionettesinvenice.com describing the damage and we will get right back to you with advise on what to do next.
FOR ANY FURTHER QUESTIONS:
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