L'Isola di Pinocchio - www.MarionettesInVenice.com

1. How much does it cost to ship a marionette?

2. Are shipments insured?

3. How long will it take for my order to arrive?

4. Will I get my order in time for Christmas?

5. What are your marionettes made of?

6. Are your marionettes one of a kind?

7. How long will it take to make my marionette?

8. What should I do if my marionette is damaged in shipping?


What about shipping charges?
 

We do not charge for shipping until your order is ready, at which time we will send you an email invoice for actual shipping charges.

Costs naturally vary depending on marionette and destination.  The charge for  shipping is $35-$60 for small marionettes and $55-$85 for large marionettes plus $5.68 for insurance.  


Are shipments insured?
 

Yes, all orders are insured. The cost for this insurance is $5.68 per marionette. 


How long will it take for my order to arrive?
 

It depends on your distance from Venice, Italy:  

 2-4 days  Within the European Community
 5-10 days   North America
 7-15 days  Other destinations


Will I get my order in time for Christmas?
 

The Christmas season is a busy time for us, so we advise you to place your order by 1 November and we will ship your order no later than 1 December.  If you find yourself up against a deadline, just send us an email and ask and we'll do what we can to help out.  

What are your marionettes made of? 

The bodies are made of wood; the head, hands and feet are made of a wood pulp mixture.  

Are your marionettes one of a kind? 

Yes.  Like family members, there will be striking resemblances but no identical twins.   Because we make them one at a time, the painting of the feet, head, and hands will vary as will the material used in making the costumes.  You can be sure of having a marionette that is uniquely yours.  

How long will it take to make my marionette?  

A good estimate is 3-4 weeks.  We ask that you keep in mind, however, that you are ordering from a Venetian artisan and not a production shop or factory.  We will provide a more accurate estimate in your order confirmation email.  

What should I do if my marionette is damaged in shipping? 

Email us immediately at roberto@marionettesinvenice.com describing the damage and we will get right back to you with advise on what to do next.

 

www.MarionettesInVenice.com

FOR ANY FURTHER QUESTIONS:
roberto@marionettesinvenice.com